About us

Starco Brands (OTCQB: STCB) invents consumer products with behavior-changing technologies that spark excitement in the everyday. A modern-day invention factory to its core, Starco Brands identifies whitespaces across consumer product categories. It draws upon a portfolio of innovative formulas spanning 8 product categories with limitless innovation potential. Visit www.starcobrands.com for more information.

Job Description

The Order Fulfillment & Logistics Specialist is responsible for managing the end-to-end order fulfillment process across multiple Starco Brands. This role ensures customer orders are processed accurately, fulfilled on time, and communicated effectively throughout the supply chain. This role serves as a key liaison between internal teams, customers, sales partners, and third-party logistics (3PL) providers to ensure seamless order execution and inventory flow.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. This position plays a critical role in maintaining customer satisfaction, inventory accuracy, service levels, and operational efficiency.

Responsibilities

Order Management & Fulfillment Execution

• Own the end-to-end execution of customer orders from receipt through shipment confirmation.
• Process and manage both manual and EDI orders accurately and efficiently.
• Validate orders prior to release, including inventory availability, pricing, product allocation, routing requirements, and customer-specific requirements.
• Release orders to 3PL partners and ensure timely fulfillment and shipment.
• Monitor open orders, backorders, and exceptions to proactively resolve issues.
• Ensure accurate and timely shipment confirmations and order status updates.
• Communicate order changes, delays, and shortages to customers, sales teams, and other stakeholders.
• Works closely with Operations team to resolve order-related issues.

Inventory Accuracy & Control

• Review inventory availability and allocation prior to order processing.
• Monitor inventory levels across multiple 3PL locations.
• Identify and communicate inventory discrepancies, shortages, or potential stock-out risks to management.
• Coordinate with Planning, Procurement, Operations, and 3PL partners to support inventory availability and replenishment efforts.
• Assist in inventory reconciliations and investigations related to order fulfillment issues.
• Support inventory transfers and inventory balancing activities across warehouse locations.

Logistics & Transportation Coordination

• Ensure compliance with retailer routing guides and requirements
• Escalate transportation, warehouse, or delivery issues as needed to minimize customer impact.
• Helps coordinate transfer orders for e-com sales channels.
• Supports international transfer order process from manufacturers to 3PL warehouses.

Professional Experience and Qualifications

• Bachelor's degree
• Minimum 2 years of experience in an order fulfillment role, with a focus on B2B environments in the CPG or retail industries.
• A proactive, solution-oriented mindset with the ability to handle complex customer issues and escalate when necessary.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Experience using ERP systems, business partner portals, Microsoft Suite, and Excel. (NetSuite experience preferred)
• Strong attention to detail and accuracy.