We are looking for a detail-oriented CRM Assistant to support the execution and management of email and SMS marketing campaigns. This role is highly operational and execution-focused, ensuring flawless delivery of campaigns, strong list hygiene, and consistent CRM reporting and documentation.

Focus: Campaign execution, segmentation, QA, and CRM operations within Klaviyo.

Key Responsibilities

Campaign Execution (Email & SMS)

• Build, QA, and schedule all email and SMS campaigns (batch sends and variations) in Klaviyo
• Support setup and execution of future automated flows/triggers as needed
• Ensure all campaigns are accurately scheduled, tested, and deployed on time

Segmentation & List Management

• Create, maintain, and QA audience segments and suppression lists
• Ensure accurate targeting and ongoing list hygiene across CRM audiences

QA, Deliverability & Tracking

• Validate all links prior to deployment to ensure accuracy and functionality
• Manage consistent UTM tagging across all campaigns
• Support deliverability best practices and monitoring (list health, sending QA, and compliance checks)

Signup Units & Acquisition Support

• Own setup, maintenance, and execution of signup units (forms/lead capture units)

Recurring Responsibilities

• Build, QA, and schedule all weekly batch email campaigns and variations
• Build, QA, and schedule all weekly batch SMS campaigns and variations
• Capture and organize screenshots of all campaign versions and upload to Google Drive
• Build weekly CRM performance reporting decks and distribute to the team
• Maintain the CRM section of the MERIT Integrated Marketing Calendar

Experience

• 1–2 years of experience in email marketing, CRM, lifecycle marketing, or marketing operations
• Experience working in Klaviyo or a similar email/SMS platform strongly preferred
• Familiarity with segmentation, list management, and campaign execution workflows
• Strong attention to detail and comfort working in a fast-paced, execution-heavy environment